Why do we collect and process your Personal Data?
- To register your account and maintain it
- To administer our website
- To keep you informed about our products and Cashmere In Love,
- To process orders, purchases, refunds, payments and other transactions
- To contact you regarding your order
- To respond to your customer service inquiries
- To provide you with information about our products and/or events (if you asked us to do so)
- To notify you of any changes to the site or our goods or services
- To analyse and monitor our customers pattern so that we can improve our products
- To help us tailor our offerings to your shopping preferences to enable an enhanced customer experience
- To allow the proper functioning of our website and improve our site and products;
- To maintain the accuracy of our records.
What information do we collect and how will we use it?
In most cases, you may choose to give us and we will collect personal details such as your name, email address, billing address, and telephone number. You may choose to share more information with us (ie birthday, gender, preferences…) when you register an account on line. The type and level of information requested/shared will depend on the services you use (for example, whether you are simply browsing the website, making a purchase online ). In addition, once you have created an account online, Cashmere In Love we will collect and process the following information:
- Cumulative amount spent and purchase history
- Credit card/payment information
- Emails Received
- Email Response Rates e.g. Opens, Clicks
- Average purchase order with quantity and value
- Last order
- Device used e.g. Phone, Tablet, Desktop
- Last category browsed
- Last session date online
- Amount of time spent online during last session
- Products browsed in last session
- Last Abandon Basket date and price
- Last Abandoned Categories
- Last purchase Date
- Last purchase category
- Last purchase total price
- Last return
We will, at all times, comply with the requirements of Data Protection Act 1998 and any subsequent legislation to ensure that the personal information you give us is kept up to date is appropriately secure and processed fairly and lawfully. When permitted by applicable laws or with your consent, we may use your information to personalise our communication with you and make your shopping experience with us more relevant to you.
Your device and location
We collect information about the device you are using to connect to our website, this includes the type of device you use and information about the internet browser you use and if this is allowed by your device your location.
How do I access/amend/erase information about me?
If you have created an online account with us, we encourage you to access, rectify and amend your Personal Data as you may wish from time to time. If you have given your details on our website, you have the right to know what Personal Data we hold about you, to amend/update the Personal Data we hold about you or to erase the Personal Data we hold about you in all circumstances permitted by applicable laws.
How can I erase/amend my account?
If you would like to amend/erase the information we have in your customer account please let us know by contacting firstname.lastname@example.org By law, we may have to keep some of the information stored. We will inform you accordingly.
Cashmere In Love takes your privacy very seriously and has also the duty to keep your Personal Data updated and secure. If you ask us to provide the information we hold about you, the law requires us to check your identity by all reasonable means. Depending on the level of details you would like to obtain, we will ask you a copy of your passport and /or driving licence and/or utility bills to check your identity.
We will not take the risk to pass on details about you to someone else than you.
You can make a request by writing to Cashmere In Love at email@example.com
How do I unsubscribe from the Cashmere In Love newsletter?
If you have registered to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list at any time. All email newsletters sent to you will contain an easy automated unsubscribe link at the bottom and you can opt-out by simply following the instructions.
Other people who might use your information
In certain circumstances we may share your information with companies within the Cashmere In Love Group. In the event of a sale, transfer, reorganization or other disposal of Cashmere In Love Limited, in whole or in part, your details may form part of the transferred business assets and as such may be shared with our advisors and any prospective purchasers and their advisors. We might also share your information with external service providers who perform functions on our behalf such as payment processing, carriage of goods, credit checks, debt collection, data management, fidelity program or carrying out promotional services. We will only provide these companies with the information which they need to carry out their services on our behalf and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Data Protection Act 1998 or any subsequent legislation. You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law.
Third Party Links
Cookies and use of Cashmere In Love website
Cookies that are strictly necessary for the operation of the website
Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them Cashmere In Love’s website cannot operate as intended.
These are used to recognise website users when they return to a website. This enables website operators to personalise content for users and remember their preferences. These cookies help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly; - speed up searches; and/or - within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
These cookies record visits to websites, the pages users visit and the links they follow. This information is used to make websites and the advertising displayed on them more relevant to users’ interests. Information gathered by these cookies may be shared with third parties for the same purposes.