Shipping & Returns

We offer free global shipping and returns on all orders over £200 by DHL Express.

ONCE YOU PLACE AN ORDER
  • All orders are shipped from London, UK.
  • A preliminary confirmation will be sent by email when your order is placed. 
  • Once your package is shipped we will send you a second email with a final confirmation and instructions on how to track and collect it.
  • All orders received before 13.00 (GMT) are processed within the same business day, orders received after 13.00 (GMT) will be processed the following business day, subject to payment clearance and stock availability. 
    TAXES & DUTIES
    • You may incur customs duties and VAT depending on your location. 
    • If you have any specific questions regarding shipments, please contact us at customercare@cashmereinlove.com and we will be happy to help.
    RETURNS
    • If the items that you have purchased are not to your satisfaction, we are happy to help you exchange or return them.
    • The item can be exchanged or returned within 14 days of delivery.
    • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
    • Your refund will be credited to the original purchaser´s credit card after we have received your returned item (in the condition as described above) to the correct destination.
    • For orders less than £200, there is a £15 shipping charge for returns.
    RETURNS PROCESS 
    • Send us an email at customercare@cashmereinlove.com for the items you wish to return.
    • A DHL pre-paid return label will be emailed to you along with a link to book a collection.
    • You may book a collection online through the link that will be sent to you or call DHL Customer service number 0844 2480844 or use a DHL drop off location to send your parcel to our warehouse. 
    REFUNDS

    Once your return has been received and accepted, your refund will be completed via the original payment method. We’ll keep you updated every step of the way.

    RETURNS ADDRESS

    Cashmere In Love Ltd // Studio 19
    35 Corbridge Crescent
    E2 9EZ London, United Kingdom 

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