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Returns & Exchange

If the items that you have purchased are not to your satisfaction, we are happy to help you exchange or return them. If so, please note the following:

Return handling and return shipping costs are the responsibility of the customer.

Before you send your items back to us you need to send an e-mail to customercare@cashmerienlove.com . You will then receive return instructions by e-mail. Do not send anything without contacting us first, as this may lead to longer handling time and delayed refunding.

The item can be exchanged or returned within 14 days of delivery by sending them back in perfect condition and in original wrapping. We will accept returned items as long as they have not been worn, washed and if they are returned with their labels and tags intact.

Your refund will be credited to the original purchaser´s credit card after we have received your returned item (in the condition as described above) to the correct destination.